PSD Frequently Asked Questions (FAQs)

  • Q: What does the Professional Standards Division investigate?
    A: The Professional Standards Division investigates allegations of serious misconduct against employees of the Missouri State Highway Patrol.
  • Q: Does the Professional Standards Division investigate allegations of misconduct against employees of other law enforcement agencies?
    A: The Professional Standards Division investigates allegations of serious misconduct against employees of the Missouri State Highway Patrol.
  • Q: How are complaints made?
    A: The Professional Standards Division offices are open for complaints during normal business hours 8:00 a.m. to 5:00 p.m., Monday through Friday. A complaint may also be called in by telephone or by going to any of the nine troop headquarters located around the state. You can reach the Professional Standards Division by calling telephone number (573) 751-8801 or the General Headquarters switchboard at (573) 751-3313. Complaints may also be mailed to the Professional Standards Division at: 1510 East Elm Street, Jefferson City, MO 65102-0568. Letters of complaint should contain your name, address, and telephone number along with the involved employee's name and/or badge number (if known), and the date of the incident.

    When a citizen lodges a complaint against a Patrol employee the complaint is forwarded to the Professional Standards Division even if it is lodged at a troop headquarters. Once the complaint is received in the Professional Standards Division an investigator assesses the complaint. After this review, the complaint is assigned for investigation. An investigator will contact you in order to obtain any additional information that is needed.
  • Q: How are complaints investigated?
    A: Professional Standards Division investigators will conduct a thorough investigation of your complaint. Witnesses and employees will be contacted and asked to give statements. Records and other evidence will be collected and analyzed. Every effort is made to collect all data pertaining to your complaint so that an impartial conclusion may be reached.
  • Q: What happens when a complaint is found to be true?
    A: When the investigation of a complaint reveals that the charges are true and should be sustained against an employee, the Superintendent may take one of the following actions, depending upon the nature of the violation:

    1. Reprimand the employee.
    2. Suspend the employee without pay.
    3. Demote the employee.
    4. Transfer the employee.
    5. Terminate the employee.
  • Q: What happens if a complaint cannot be proven?
    A: Employees of the Missouri State Highway Patrol must be accorded certain rights, the same as all citizens, and complaints must be supported by sufficient evidence. If there is not sufficient evidence to sustain the complaint, the employee is notified and continues on duty.
  • Q: Will the individual who signed the complaint be notified of the outcome of the investigation?
    A: The complainant will receive a letter from the superintendent summarizing the results of the investigation.

Division Director

  • Captain Malik A. Henderson

Assistant Director

  • Lieutenant Corey J. Schoeneberg

Investigators

  • Lieutenant Christopher S. Jolly

Special Assitant

  • Lynn Stegeman

Contact Info

  • Phone: (573) 751-8801
  • Fax: (573) 751-9925